Novus Services

Then we built the systems that keep the work running smoothly on site. We wrote standard operating procedures with checklists for the field, so a crew never shows up to a job missing the materials they need. We also built on-site customer routines, so the crew keeps the customer in the loop at every step of the job. They let them know before they go up on the roof, and they ask for access before they come inside to clean the windows. It is a small thing that makes the whole experience feel professional, and it is the kind of detail that gets Novus referred to the next customer. With the brand, the website, the marketing, and the field systems all in place, Novus went from a few jobs a year to a schedule that stays full.