AI Operator Program Agreement

Service Agreement

This Service Agreement ("Agreement") governs the AI Operator Program ("Program") provided by erakraft Inc. ("erakraft"), a company organized under the laws of Ontario, Canada.

This Agreement applies to any individual ("Client") who executes a written or electronic Proposal that references this Agreement. By executing such Proposal, the Client agrees to all terms and conditions set forth herein, and the Effective Date of this Agreement becomes the date the Client executes the Proposal.

This Agreement, together with the executed Proposal, constitutes the complete agreement between the parties.

1. The Services

erakraft will provide Client with the AI Operator Program (the "Program"), which consists of:

(a) A Program Setup Call — a sixty (60) minute working session held within seven (7) days of this Agreement's execution, in which erakraft and Client walk through Client's CRM, tool stack, team structure, and current workflows on screen-share, identify cleanup priorities, and confirm the OAuth authorization path for Watchpost connections in Week 7.

(b) An eight (8) week one-on-one engagement with Blair Bouchard, delivered in weekly ninety (90) minute live sessions plus asynchronous work between sessions.

(c) A personal leadership workflow audit, including review of Client's tools, processes, and habits, performed during the live sessions with Client driving their own systems on screen-share. erakraft does not access, log into, or modify Client's source systems directly.

(d) Instruction in AI fundamentals, prompting frameworks, and the bright-line principle between external LLMs (used for thinking, strategy, frameworks) and Watchpost (used for real-data work).

(e) A Leadership Thinking Library of twenty-five (25) or more prompts tuned to Client's leadership role for use in external LLMs.

(f) Activation of native AI features inside tools Client already pays for (e.g., Salesforce Einstein, HubSpot AI, Gong AI, Clari, Outreach AI, Sales Nav AI).

(g) Visualization of five to seven (5–7) leadership workflows in FigJam, identifying operational sequences across Client's tool stack and automation opportunities.

(h) Configuration of native automations inside the tools Client already pays for (e.g., Salesforce Flow, HubSpot Workflows, Slack Workflow Builder, native CRM-to-Slack connectors, Gong push-to-CRM). erakraft does not build, host, or maintain custom Zapier/Make/N8N workflows during the Program. For complex cross-tool automations that genuinely require a custom automation platform, erakraft will scope the requirement and refer Client to a specialist automation partner; any such engagement is separate from this Agreement.

(i) Integration of new tools needed to fill stack gaps, with Client driving setup on screen-share.

(j) Construction and deployment of a Watchpost — a read-only AI command center hosted on Client's own Lovable and Supabase accounts, connected to Client's CRM, email, calendar, and meeting recorder via read-only OAuth, with an always-on AI assistant (text and voice via ElevenLabs's default voice).

(k) An Operator Scorecard documenting Client's before-and-after measurable change.

(l) A Team Rollout Plan — a scoping document for deploying AI across Client's reports, which may serve as the basis for a separate Sales System Build engagement.

(m) A Certified AI Operator credential issued by erakraft.

(n) Access to the erakraft client portal.

(o) Async support between sessions via email, messaging, or voice memo.

(p) Optional month-to-month retainer following the eight-week Program.

2. Term

The Program Setup Call (Section 1(a)) is held within seven (7) days of this Agreement's execution. The weekly portion of the Program runs for eight (8) consecutive weeks beginning on the kickoff date specified in writing by both parties. Sessions are scheduled weekly at a mutually agreed time, ninety (90) minutes each, delivered via video conference.

The optional retainer begins in Week 9 and continues on a month-to-month basis until cancelled by either party with seven (7) days' written notice.

2.1 Pause Policy

Client may pause the Program once for up to two (2) weeks during the eight-week term for unavoidable situations (medical, family, or significant business emergency). Pauses must be requested in writing with reasonable notice. The Program timeline extends by the duration of the pause. Pauses beyond two weeks, or additional pauses beyond the first, require mutual written agreement and may be subject to re-scoping.

3. Fees and Payment

Payment terms:

• All fees are in United States Dollars (USD).

• Late payments accrue interest at one and one-half percent (1.5%) per month or the maximum amount allowed by law, whichever is less.

• Engagement fees are non-refundable except as provided in Section 7 (Outcome Guarantee).

• Retainer fees are not pro-rated upon cancellation.

3.1 Tool and Platform Costs

The Program requires Client to maintain subscriptions and usage with third-party tools and platforms, including but not limited to: Lovable, Supabase, Anthropic Claude API (or OpenAI API), ElevenLabs, and the tools in Client's existing sales stack. Typical monthly cost for these platforms after Program completion is approximately $45–$160 USD/month, paid directly by Client to those vendors. These costs are not included in the Program Engagement Fee.

3.2 Upgrade Credit Toward Sales System Build

If Client engages erakraft in a Sales System Build engagement within twelve (12) months of completing the Program, erakraft will apply a $5,000 USD credit to the new engagement's fee, provided the foundational work product from the Program (Watchpost template, knowledge base, workflow maps, Team Rollout Plan) is utilized in the new scope.

4. Data Security and Read-Only Architecture

This section is the most important in this Agreement. Both parties acknowledge the obligations below are non-negotiable and material to performance.

4.1 The Bright-Line Principle

The Program operates under a strict architectural principle:

(a) External large language models (e.g., ChatGPT, Anthropic Claude, Google Gemini, Perplexity) are used exclusively for thinking-partner work: strategy, frameworks, stress-testing decisions, problem-solving, and other tasks that do not require real customer, deal, account, or company data.

(b) Watchpost is the only environment in which real-data work involving Client's customers, deals, pipeline, team, or live business context occurs. Watchpost connects to Client's sales tools via read-only OAuth and operates on infrastructure that does not train on Client's data.

This line is never crossed by either party.

4.2 Read-Only OAuth Architecture

Watchpost connects to Client's data sources (CRM, email, calendar, meeting recorder, and other authorized integrations) via read-only OAuth scopes only. Watchpost:

(a) Does not send emails, modify CRM records, change calendar events, or take any other write action in Client's source tools. (b) Auto-purges fetched data from Supabase within seven (7) days of retrieval, except for data Client explicitly uploads to Watchpost's knowledge base. (c) Is hosted on Client's own Lovable account, with the database stored in Client's own Supabase project. erakraft has no admin access to Watchpost in production following Week 7 handoff. (d) Can have any connection revoked by Client (or Client's IT department) at any time through standard OAuth admin tooling, immediately ending Watchpost's ability to read further data.

4.3 Vendor Compliance

All Program infrastructure providers maintain industry-standard security certifications:

(a) Lovable — SOC 2 Type II, GDPR, ISO 27001 (b) Supabase — SOC 2 Type II, GDPR, HIPAA-ready (c) Anthropic (Claude API) — SOC 2 Type II, ISO 27001, no training on API call data (d) OpenAI (alternate API) — SOC 2 Type II, GDPR, no training on API call data (e) ElevenLabs — SOC 2 Type II, GDPR (used for default voice output only; no voice cloning)

erakraft does not warrant the security posture of these vendors but represents that, as of the Effective Date, each vendor publishes the certifications above on their respective trust portals.

4.4 Client's Cleanup Work

All CRM, inbox, calendar, and tool-stack cleanup performed during the Program is carried out by Client driving Client's own systems on screen-share. erakraft does not log into, manipulate, or otherwise access Client's source systems directly. erakraft's role is advisory and instructional; Client retains sole control over the contents and state of their own data.

4.5 Client Representations and Warranties

Client represents and warrants that:

(a) Client has reviewed any applicable AI Acceptable Use Policies, data handling policies, or contractual obligations imposed by Client's employer, and Client will comply with them in all activities related to the Program;

(b) Client has all necessary permissions and authorizations to grant Watchpost read-only OAuth access to the tools Client integrates with the Program;

(c) Client will obtain written or documented approval from Client's employer (typically via the Security Brief erakraft provides) before granting Watchpost OAuth access to any tool owned, controlled, or licensed by Client's employer;

(d) Client will not direct erakraft to perform any action that would violate Client's employer's policies, contractual obligations, or applicable law;

(e) Client will immediately notify erakraft in writing if Client's employer raises concerns about Program activities, restricts Client's authorization, or modifies Client's permissions; and

(f) Client is entering this Agreement in their personal capacity, not as an authorized representative of their employer, unless expressly stated and verified.

4.6 erakraft's Responsibilities

erakraft will:

(a) Operate Watchpost in accordance with the read-only architecture described in Section 4.2;

(b) Provide Client with the Security Brief, a one-page summary of Watchpost's data handling and architecture intended for Client's IT or security team's review;

(c) Provide written guidance on best practices for data security in AI workflows;

(d) Decline to integrate any tool or data source for which Client has not represented appropriate authorization; and

(e) Promptly return or destroy any Client Confidential Information in erakraft's possession upon termination, except as required for legitimate business records or by applicable law.

4.7 Regulated Industry Exclusion

The Program is not designed for environments subject to HIPAA, ITAR, FedRAMP, or similar regulatory frameworks that restrict third-party AI tool access to regulated data. If Client operates in such an environment and has not obtained explicit authorization from Client's employer's compliance function, Client should not enter this Agreement.

4.8 Limitation on Verification

erakraft does not independently audit, verify, or assume responsibility for the accuracy of Client's representations regarding employer policies, authorizations, or permissions. erakraft relies on Client's representations under Section 4.5 in good faith. Client's misrepresentation regarding these matters is grounds for immediate termination under Section 10 and triggers indemnification obligations under Section 9.

5. Confidentiality

Each party will hold in confidence all non-public information disclosed by the other party during the Program ("Confidential Information"), including but not limited to:

• Trade secrets, methodologies, frameworks, and proprietary information

• Client's personal sales strategies, prompt libraries, and Watchpost configuration

• erakraft's curriculum, internal processes, and proprietary methods

Neither party will disclose the other's Confidential Information to any third party without prior written consent, except:

(a) To employees, contractors, or advisors with a legitimate need to know and bound by confidentiality obligations;

(b) Where required by law, court order, or regulatory authority, with reasonable prior notice to the other party where legally permissible;

(c) Where the information is already publicly known through no fault of the disclosing party; or

(d) Where the information is independently developed without reference to the other party's Confidential Information.

These obligations survive termination of this Agreement for a period of three (3) years.

6. Intellectual Property and Ownership

6.1 Client-Owned Assets

Client owns, retains, and may use without restriction:

• The Watchpost instance built during the Program, including the Lovable and Supabase accounts on which it is hosted

• Client's Leadership Thinking Library and any custom prompt content

• The mapped workflows (FigJam files), automation configurations within Client's tools, and Team Rollout Plan

• The Operator Scorecard documenting Client's results

• Any input data, knowledge base documents, templates, or content Client provided during the Program

These assets travel with Client regardless of Client's employment status. If Client changes employers, Client may continue to use these assets in their new role, subject to revocation of any OAuth connections tied to Client's prior employer.

6.2 erakraft-Owned Assets

erakraft retains ownership of:

• The Program curriculum, methodologies, frameworks, and instructional materials

• The Watchpost master template used to clone Client's Watchpost instance (Client owns the cloned instance; erakraft owns the master)

• Generic templates, prompt libraries, and example workflows used across multiple clients

• The "Certified AI Operator" credential, brand, and certification framework

• Aggregated, anonymized insights derived from Programs across all clients

6.3 Mutual License Grants

(a) erakraft grants Client a perpetual, worldwide, royalty-free license to use erakraft's frameworks and methodologies within Client's own personal sales work and within any team Client manages.

(b) Client grants erakraft permission to use Client's anonymized, aggregated outcome data (e.g., "X% time saved on average across cohort") for marketing and case-study purposes. erakraft will not use Client's name, image, or specific results without separate written consent.

6.4 Employer-Owned Assets

This Agreement does not affect the ownership of any assets owned by Client's employer. Any data or content owned by Client's employer remains Client's employer's property, and Client is solely responsible for ensuring proper handling.

7. Outcome Guarantee

7.1 The Guarantee

erakraft guarantees that by the end of Week 8, Client will receive:

(a) A documented recovery of eight (8) or more hours per week of manual leadership work, as measured by the Operator Scorecard;

(b) A working Watchpost instance deployed on Client's accounts and connected to Client's authorized tools;

(c) An Operator Scorecard demonstrating measurable before-and-after change; and

(d) A Team Rollout Plan scoping deployment of AI across Client's team.

7.2 Remedy if Guarantee Not Met

If at the end of Week 8 the four guarantee elements above are not delivered, erakraft will continue working with Client at no additional cost until they are.

7.3 Conditions and Exclusions

The guarantee does not apply if:

(a) Client fails to attend agreed sessions or complete agreed asynchronous work;

(b) Client's employer restricts Program scope (e.g., denies OAuth authorization for Watchpost connections) below the minimum needed to achieve the outcomes;

(c) Client's baseline manual workload, as measured in Week 1, totals less than ten (10) hours per week (i.e., there is insufficient manual work to recover 8+ hours from);

(d) Client breaches Section 4 (Data Security and Read-Only Architecture) or any other material provision; or

(e) Client terminates the Agreement before the conclusion of Week 8.

8. Limitation of Liability

To the maximum extent permitted by law, erakraft's total cumulative liability arising from or related to this Agreement is limited to the total amount Client paid erakraft under this Agreement in the twelve (12) months preceding the claim.

erakraft is not liable for:

(a) Indirect, consequential, special, incidental, punitive, or exemplary damages;

(b) Lost profits, lost revenue, lost business opportunity, or business interruption;

(c) Damages caused by Client's violation of employer policies, applicable law, or third-party rights;

(d) Damages caused by AI tool failures, third-party service interruptions, vendor security incidents outside erakraft's control, or events outside erakraft's reasonable control; or

(e) Outcomes resulting from Client's misrepresentation of facts material to the Program.

These limitations apply regardless of the theory of liability and even if erakraft has been advised of the possibility of such damages.

9. Indemnification

Client agrees to indemnify, defend, and hold harmless erakraft, its officers, employees, contractors, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

(a) Client's violation of employer policies, contractual obligations, or applicable law during or related to the Program;

(b) Client's misrepresentation regarding authorization to use any data, tools, or systems;

(c) Client's use of the Watchpost or other Program deliverables in violation of any policy, law, or third-party right;

(d) Any third-party claim against erakraft based on Client's actions or representations; or

(e) Client's breach of any material provision of this Agreement.

10. Termination

10.1 Termination for Cause

Either party may terminate this Agreement upon fourteen (14) days' written notice if the other party materially breaches the Agreement and fails to cure the breach within the notice period.

erakraft may terminate this Agreement immediately if:

(a) Client breaches Section 4 (Data Security and Read-Only Architecture);

(b) Client materially misrepresents authorization or permissions under Section 4.5;

(c) erakraft determines, in good faith, that continuing the engagement would violate applicable law or pose unacceptable risk to either party.

10.2 Termination for Convenience

Client may terminate this Agreement at any time. However, fees paid for the Program are non-refundable except as provided in Section 7 (Outcome Guarantee). Outstanding installment payments remain due unless erakraft has materially breached the Agreement.

10.3 Effect of Termination

Upon termination:

(a) erakraft will return or destroy any Client Confidential Information in its possession within thirty (30) days;

(b) Client retains ownership of any deliverables produced before termination, including any partial or completed Watchpost instance and any Operator Scorecard;

(c) Outstanding fees for services rendered become immediately due and payable;

(d) Sections 4 (residual obligations), 5 (Confidentiality), 6 (IP), 8 (Limitation of Liability), 9 (Indemnification), and 11 (General Provisions) survive termination.

11. General Provisions

11.1 Governing Law. This Agreement is governed by the laws of [Jurisdiction], without regard to conflict of laws principles.

11.2 Dispute Resolution. Any dispute arising from this Agreement will first be attempted to be resolved through good-faith negotiation. If unresolved within thirty (30) days, the dispute will be resolved by binding arbitration administered by [American Arbitration Association / equivalent] in [Location], with one arbitrator selected by mutual agreement.

11.3 Severability. If any provision of this Agreement is held unenforceable, the remaining provisions remain in full force and effect.

11.4 No Waiver. A party's failure to enforce any provision does not waive its right to enforce that or any other provision in the future.

11.5 Assignment. Neither party may assign this Agreement without the other party's prior written consent, except that erakraft may assign this Agreement in connection with a merger, acquisition, or sale of substantially all its assets.

11.6 Force Majeure. Neither party is liable for delays or failures caused by circumstances beyond reasonable control, including but not limited to natural disasters, government actions, third-party AI or platform service interruptions, or pandemics.

11.7 Entire Agreement. This Agreement constitutes the entire agreement between the parties regarding the Program and supersedes all prior communications, agreements, and understandings, written or oral.

11.8 Amendments. Modifications to this Agreement must be in writing and signed by both parties.

11.9 Independent Contractors. The parties are independent contractors. Nothing in this Agreement creates an employment, partnership, joint venture, or agency relationship.

11.10 Notices. Notices under this Agreement must be in writing and delivered by email to the addresses below, with delivery confirmation requested.

Acceptance

This Agreement is accepted by the Client by executing the related Proposal that references this Agreement. No separate signature on this Agreement is required.

By executing the Proposal, the Client acknowledges that they have read, understood, and agreed to all terms and conditions in this Agreement in their entirety. The Effective Date of this Agreement is the date the Client executes the Proposal.

erakraft may update this Agreement from time to time. Material changes apply only to Programs commenced after the changes are published. Programs in flight remain governed by the version of this Agreement in effect on the Client's Effective Date.